FAQ

NOTICE PERIOD/ORDERS 
Kita's Kakes try's to accommodate all customers we understand dates creep up but to avoid disappointment for tray bakes 1-2 days notice given and for other cake orders 2 weeks notice to be given. However we do our best to  accommodate some short notice orders if possible. For all orders under £50 full payment (non-refundable) required to secure your booking. Orders under 1 weeks notice are classed as emergency bookings (see emergency bookings information).

DEPOSITS

For all orders under £50 full payment (non-refundable) required to secure your booking. Orders under 1 weeks notice are classed as emergency bookings (see emergency bookings information). For orders over £50 and over 1 weeks notice a 50% non-refundable deposit is required to secure your booking for your cake order and the other 50% is due 3 days before cake delivery/ collection day. ***If you fail to make the last payment your cake order will be put on hold *** .When the 50% deposit of the cake total is paid please let me know to ensure your order is booked in . You can also pay the full payment instead.

DELIVERIES

From Croydon:

Within 10 miles: £5


Within 15 miles: £7


Within 20 miles: £10


Within 25 miles :£13


Within 30 miles :£15


Within 35 miles:£18


Within 40 miles :£21



If further please let me know and I’ll do my best to accommodate .

HOW DO I PLACE AN ORDER?  

The easiest way to process your cake order is to fill out the form on the contact us page here , or check our online shop to see if your item is available to order online.

Information to include:

  • Date the cake is needed for

  • Amount of people to be catered for

  • Flavour & fillings 

  • Occasion 

  • Design / theme ( send any inspiration you have, if its a cake from Kita's Kakes site please state the cake name with any changes you want made to it.)

  • State if cake is for delivery or collection 

Please be as detailed as possible so an accurate quote can be generated.

STORAGE

If your cake is a buttercream cake and or includes dairy in frosting please refrigerate. Cakes will last for up to 5 days from collection and Cupcakes 2 days. For other cakes It is best kept in a cool dark place on a flat sturdy surface. If humid please store in fridge to avoid melting and take out 2 hours before wanting to consume .

GENERAL

 The cakes may also contain non-edible products such as cake dowels which support cake structures or cake decorations. We will advise you if these are in or on your cake and from then it will be your responsibility to make sure these are removed when cutting and serving the cake to yourself and any guests.

ALLERGY ADVICE

Kita's Kakes can  accommodate your allergies and intolerance's. Cakes and cupcakes available in Vegan, Egg-less and Gluten free, flavours are limited. But it is down to the client to state their needs.

 

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